FAQs
How can I contact Zborr?
You can email us at zborstore@gmail.com and our customer support team will be happy to assist you.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
All orders are shipped from Hong Kong.
Can I change or cancel my order?
We process orders as quickly as possible. Any change or cancellation requests must be made within 12 hours of placing your order.
Requests made after this time cannot be accommodated.
Once received, orders may be returned for a full refund in accordance with our return policy.
What payment methods do you accept?
We accept all major payment methods, including:
Visa
Mastercard
American Express
PayPal
When will my order be processed?
Orders are processed Monday to Friday, excluding holidays.
Processing time: 1–3 business days
Orders are shipped the next business day after processing
We do not ship on weekends
Please allow additional processing time during holidays or sale periods.
How long will it take to receive my order?
Delivery times vary by destination.
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs duties or taxes?
Prices displayed on our site are tax-free and shown in CAD.
You may be responsible for import duties, taxes, or customs fees once your order arrives in your country. These charges are determined by your local customs authority and are not covered by us.
We are not responsible for delays caused by customs. For more information, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at zborstore@gmail.com and our team will guide you through the process.
What if my item is defective, damaged, or incorrect?
If you receive an item that is damaged, defective, missing, or incorrect, please contact us immediately.
Include:
Your order number
Clear photos of the item(s)
Any relevant details
We’ll resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are issued to the original payment method.
Credit/Debit Card refunds: 7–10 business days after we receive the returned item or approve a cancellation
Processing time may vary depending on your bank
If you haven’t received your refund yet, please contact your card issuer, as posting times can vary.